Overview

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

1. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

1. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
2. Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
3. NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

While not required, we also look for the following

Preferred Qualifications:

1. 2+ years' experience supporting IT equipment or related technology.
2. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

1. Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
2. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
3. Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
4. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
5. Assists and provides guidance to other technicians to complete challenging or complex tasks.
6. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
7. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
8. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
9. Embodies our culture and values.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

1. Industry leading healthcare
2. Educational resources
3. Discounts on products and services
4. Savings and investments
5. Maternity and paternity leave
6. Generous time away
7. Giving programs
8. Opportunities to network and connect

You'll form part of a highly skilled team of Database Administrators providing support and maintenance for a large enterprise environment spanning multiple locations within Australia and overseas.

The successful candidate will use their skills to enhance the design, implementation, testing and maintenance of PostgreSQL, Microsoft SQL and Oracle Database

Responsibilities will include but not limited to the following:

1. Install, create, configure, upgrade and monitor databases to ensure optimum performance
2. Evaluate, recommend, manage and execute Database upgrades and technology enhancements as required.
3. Provide support to application teams for incidents relating to Databases (PostgreSQL, Microsoft SQL and Oracle Database)
4. Implement monitoring and health reports that reduce and eliminate issues effecting end users
5. Be process driven and take ownership of issues through to resolution
6. Contribute to the creation and maintenance of technical system documentation
7. Work within an ITIL framework for all work related activities (Change, Incident, & Problem management)
8. Ensure adherence to processes, procedures and security requirements
9. Participate in the team on call roster

Your Challenge

The Backend Engineer is responsible for the system to work behind the scenes. The role is to integrate the application with all required systems and services and provide clean and easy-to-use API for the frontend part of the system. Although the work is usually hidden from the user, the Backend Engineer bears the full responsibility for the application functionality, performance and scalability. The Backend Engineer knows how to write clean modern APIs, integrate with legacy systems and work with databases

1. Design and develop the business logic and backend systems of the product
2. Work closely with frontend developers to design and develop functional, performing and complete APIs
3. Decipher existing companies software systems and be able to hook in application to applicable data sources
4. Write both unit and integration tests, and develop automation tools for daily tasks
5. Develop high quality, well documented, and efficient code
6. Challenge ideas and opinions to avoid pitfalls and inefficient solutions
7. 
    

Requirements

1. You have experience as a backend engineer in common languages and frameworks, e.g., Node Js, ExpressJS, NestJS or any other JS framework
2. You have experience in AWS
3. You have experience in GraphQL
4. You have deep knowledge of object-oriented programing and engineering principles such as SOLID
5. You have significant experience writing and utilizing autonomous services-oriented restful API services and performance tuning largescale apps
6. You have experience with database systems, with knowledge of SQL and NoSQL stores, e.g., MySQL, MongoDB, Redis, Postgres
7. You are able to write effective unit, integration, and API tests. It is a plus if you experience integrating with JavaScript frameworks, such as React
8. 
    

Benefits

1. Renewable contract (1 year)
2. Fully remote job
3. Clear focus
4. Diverse Workplace (Our members are from around the world!)
5. Non-hierarchical and agile environment
6. Growth opportunity and career path